New ITIL-4-Foundation Test Fee, Exam ITIL-4-Foundation Outline

What's more, part of that itPass4sure ITIL-4-Foundation dumps now are free: https://drive.google.com/open?id=1b9IXQyZ237sXQzxEY13k626niv2m-DF9

As a member of the people working in the ITIL-4-Foundation industry, do you have a headache for passing some ITIL certification exams? Generally, ITIL-4-Foundation certification exams are used to test the examinee's related ITIL-4-Foundation professional knowledge and experience and it is not easy pass these exams. For the examinees who are the first time to participate ITIL-4-Foundation certification exam, choosing a good pertinent training program is very necessary. itPass4sure can offer a specific training program for many examinees participating in ITIL certification exams. Our training program includes simulation test before the formal examination, specific training course and the current exam which has 95% similarity with the real exam. Please add itPass4sure to you shopping car quickly.

ITIL-4-Foundation (ITIL 4 Foundation) Exam is an exam designed to test the knowledge and understanding of the ITIL 4 Foundation framework. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for managing IT services. The ITIL 4 Foundation framework is the latest version of ITIL, which was launched in 2019. ITIL-4-Foundation Exam is intended for individuals who want to learn about ITIL 4 Foundation and those who want to work or are currently working in IT service management.

ITIL 4 Foundation certification is ideal for IT professionals who want to enhance their knowledge of IT service management and improve their career prospects. ITIL 4 Foundation Exam certification is also suitable for individuals who are interested in pursuing a career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers as it demonstrates a candidate's commitment to excellence in IT service management.

>> New ITIL-4-Foundation Test Fee <<

Exam ITIL-4-Foundation Outline - Certification ITIL-4-Foundation Training

Our company is a professional certificate exam materials provider. We have occupied in the field for years, therefore we have rich experiences. ITIL-4-Foundation learning materials of us are high-quality, and we receive many good feedbacks from our customers, and they think highly of the ITIL-4-Foundation Exam Dumps. In order to serve you better, we have online and offline chat service, you can ask any questions about the ITIL-4-Foundation learning materials. Besides, we provide you with free update for one year after purchasing.

ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. ITIL-4-Foundation Exam is available in multiple languages and can be taken online or in person at an accredited testing center.

ITIL 4 Foundation Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
How should an organization prioritize incidents?

A. Ask the user for their preferred resolution timeframe.
B. Use an agreed classification which is based on the business impact of the incident.
C. Create an order of incidents based on the dates and times when they were logged.
D. Assess the availability of the appropriate support team.

Answer: B

NEW QUESTION # 39
What is defined as "the role that uses services?

A. Customer
B. Sponsor
C. Service consumer
D. User

Answer: D

Explanation:
Explanation
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 40
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A. Service level management
B. Service desk
C. Supplier Management
D. Service request management

Answer: D

Explanation:
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 41
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Monitoring and event management
B. Release management
C. Change control
D. Relationship management

Answer: C

Explanation:
Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/

NEW QUESTION # 42
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Service level management
B. Monitoring and event management
C. Relationship management
D. Service desk

Answer: D

NEW QUESTION # 43
......

Exam ITIL-4-Foundation Outline: https://www.itpass4sure.com/ITIL-4-Foundation-practice-exam.html

DOWNLOAD the newest itPass4sure ITIL-4-Foundation PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1b9IXQyZ237sXQzxEY13k626niv2m-DF9

Jim Clark Jim Clark

Biography

New ITIL-4-Foundation Test Fee, Exam ITIL-4-Foundation Outline

Exam ITIL-4-Foundation Outline - Certification ITIL-4-Foundation Training

ITIL 4 Foundation Exam Sample Questions (Q38-Q43):

Quick Links

Resources

Support