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Prepare ServiceNow CIS-ITSM Exam To Get Certification

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The CIS-ITSM Exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.

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ServiceNow CIS-ITSM Certification is an essential credential for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. Certified Implementation Specialist - IT Service Management certification validates the candidate's knowledge and skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification is highly regarded in the IT industry and enhances the candidate's career opportunities and earning potential.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q21-Q26):

NEW QUESTION # 21

Which two of the examples above have correct System.debug statements? (Choose two.)

A. Example 4
B. Example 2
C. Example 1
D. Example 3

Answer: B,C

NEW QUESTION # 22
Which one of the following is NOT included in foundation data?

A. Assets
B. Groups
C. Locations
D. Companies

Answer: A

Explanation:
Assets are considered configuration items, not foundation data.

NEW QUESTION # 23
When viewing a list of Tasks, which field identifies whether the Task is an Incident, Problem, Change, etc.?

A. Task Type [sys_class_name]
B. Domain [sys_domain]
C. Number [number]
D. Correlation ID [correlation_id]

Answer: A

NEW QUESTION # 24
Configuration items can be created via the change management process.

A. False
B. True

Answer: B

Explanation:
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process

NEW QUESTION # 25
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

A. False
B. True

Answer: B

NEW QUESTION # 26
......

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